Latest Update Date: March 31, 2026
Protecting the security of your personal information is at the core of our operations. This agreement explains how we collect, use, and protect your data.
To provide and optimize the cloud gaming and network acceleration experience, we need to collect your account information, device and network information (e.g., IP address, Ping value, routing nodes), and service usage data. We collect information to provide rendering and streaming services, conduct network diagnostic optimization, and handle customer support requests. We will not sell your personal information to third parties without your explicit consent. To provide global services, your data may be subjected to encrypted cross-border transfers between our global nodes (including Mainland China).
We are committed to protecting your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage, is one hundred percent secure. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any information on the Internet.
In the event that personal information is compromised as a breach of security, we will promptly notify our customers in compliance with applicable law. If such breach of security is cause by any of the following reasons, you hereby agree that we shall in no circumstance be held liable:
If being a current user of our Services, you can update certain information by accessing your profile via "Settings" or other interfaces alike. You can also unsubscribe from certain emails and notifications by clicking the "unsubscribe" button or link or switching off relevant features. You can opt out from certain cookie-related processing by following the instructions give by the manual or help screen of your browsers.
You have the right to request to review, correct, update or delete inaccuracies to certain information about you that we keep on file by logging into your account to update your relevant information. Alternately, you can contact our customer service to make such requests and inquiries. So long as applicable laws mandatorily require, you have the right to request that we provide, rectify or delete the personal data or restrict the processing of your personal data. Additionally, you also have the right to data portability if it should become relevant and required by applicable laws.
You have a right to ask us to stop using or limit our use of your personal information in certain circumstances. For example, if we have no lawful basis to keep using your information, or if you think your personal information is inaccurate and wish to correct it. The rights and options described above are subject to limitations and exceptions under applicable law. We encourage you to contact us first, as we will do our very best to resolve your concern.
If you no longer want to use our Services again, and would like your account deleted, we can take care of this for you. Please contact us via the email below. After confirming that you really want to delete your personal data in Coffee Cloud Gaming, then we will provide you with further assistance and guide you through the process. Once you choose to delete your account, you will not be able to reactivate your account or retrieve any of the content or information you have added.
This Statement applies solely to residents of California or individuals whose information has been collected in California. The Company has adopted and included this notice to comply with the California Consumer Privacy Act of 2018 ("CCPA"). Any terms used in this Statement that are defined in the CCPA have the same meaning given therein.
Category 1: Identifiers. Name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, social security number, driver's license number, passport number, or other similar identifiers. (Collected? NO. Disclosed? NO)
Category 2: Personal information categories under the California Customer Records statute. A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. (Collected? NO. Disclosed? NO)
(Note: If we disclosed for a business purpose or sold your Personal Information, the Company must provide separate lists. However, the Company does not sell your information.)
You have the right to request that the Company delete any of your Personal Information that we collected from you and/or retained. Unless subject to a certain limited exception, once the Company receives and confirms your verifiable data deletion request, we will delete (and direct our service providers to delete) your personal information from our records. The Company will notify you promptly if it determines it must deny your deletion request.
You have the right to opt-out of any sales, as defined by the CCPA, of Personal Information by the Company. However, the Company does not sell your information.
California law requires that operators of websites and online services disclose how they respond to a "Do Not Track" signal. Because there is not yet a common understanding of how to interpret "Do Not Track" signals, we do not currently respond to "Do Not Track" signals. We are willing to continue to work with the industry to define a common understanding of how to treat "Do Not Track" signals.
The laws in some jurisdictions require companies to tell you about the legal basis they rely on to collect, use or disclose your personal information. To the extent those laws apply, our legal grounds include but are not limited to:
Unsolicited information. You may provide us with ideas for new products, services or improvements to existing ones, and other voluntary and unsolicited submissions (collectively, "Unsolicited Information"). All Unsolicited Information shall be deemed to be non-confidential and we shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.
Links to Other Websites or Services. We are not responsible for the practices employed by websites or services linked to or from our Service or Sites, including the information or content contained therein. When you use a link to go from our Services to another website or service, this Privacy Policy does not apply to such third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party's own rules and policies.
Notification Procedures. It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email, written or hard copy notice, or through conspicuous posting of such notice on the Services, as determined by us in our sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.
Changes to this Privacy Policy. All changes to this Privacy Policy may be made any time and from time to time where we deem necessary and appropriate, and will be effective when they are posted on this page. When we change the policy in a material manner, we will give you a notification via email and/or a prominent notice on our Software and/or App, prior to the change becoming effective. If you do not or no longer agree with such changes, please stop your access and use of the Site, Software, App and other Services.
Language. This document is written in the English language and shall be the only authentic text. We may provide translations in other languages in different regions we operate for your convenience, but in case of any discrepancies between such translations and this English text, this English text shall always prevail.
If you have any questions about this Privacy Policy or your rights under applicable data protection law, you can contact our customer service email:
Email:
Contact Person:
Latest Update Date: March 31, 2026